Support

Help with setting up Quotely, quotes, billing and your storefront.

Contact us

Email [email protected]. Please include your store’s .myshopify.com address and, for a quote problem, the quote number. Never send passwords or API keys.

Getting started

1. Open Quotely from Apps in your Shopify admin. The setup guide on Home walks through the steps.
2. Choose which products can be requested and how the button behaves.
3. Add the Quotely block to your theme from the theme editor using the link in the setup guide.
4. Send a test request from your storefront and open it under Quotes.

Common questions

The request button does not show on my store

Check that the Quotely block is added to your product template and enabled, that the product is allowed in Settings → Storefront, and that your plan’s monthly request limit is not used up.

My customer did not get the quote email

Open the quote and check its delivery status. Ask the customer to look in spam. You can resend from the quote.

Does Quotely take payments?

No. When a customer accepts a quote you create a Shopify draft order and the customer pays through Shopify checkout.

How do I change or cancel my plan?

Open Settings → Subscription in the app. Charges appear on your Shopify invoice.

How do I remove my data?

Uninstall Quotely. Shopify then asks us to erase your store’s data. See the privacy policy.